FAQ

Frequently Asked Questions

Our products are free of sulfates, silicones and parabens. Experience the pinnacle of excellence with our easily accessible and high-quality products, where your satisfaction is our utmost priority. We are relentless in our pursuit of perfection, continuously seeking ways to elevate our existing formulas. As a result, there may be occasional variations or minor changes in our ingredient lists as we evolve and refine our offerings. Rest assured, these modifications are driven by our unwavering commitment to delivering the most exceptional results. We meticulously evaluate and incorporate cutting-edge advancements in skincare and haircare to ensure our products consistently exceed your expectations.

Ingredients are listed on product pages. The ingredients list is also printed on the product packaging. All ingredients are science-backed and researched by our R&D team.

Our standard delivery time is 2-4 working days.

In Pakistan, we offer a standard shipping charge on all orders of Rs 250.

You will receive an order confirmation through email or phone right after placing your order. Please ensure you type in the correct email address to prevent miscommunication.

Once your order is dispatched, you will receive a tracking number via email or text message. If your tracking number isn't working immediately, please wait until the end of the day as it often takes a few hours to activate.

You will be able to cancel your order with no extra cost to you if you do it within 12 hours of placing your order. Send us an email at ourich.official@gmail.com with the subject line CANCEL. Please mention your order number in the email. Alternatively, you can reply to your confirmation email to request cancellation. If your order has already been shipped, you will no longer be able to cancel your order.

If you have added an incorrect address, please send us the correct one along with your order number at ourich.official@gmail.com.

We currently accept the following modes of payment:
- Credit/debit card
- Cash on delivery
- Bank transfer
Please note this must be done within 12 hours of placing your order.